Walmart plans to double curbside grocery pickup locations in the U.S.
Big box retailer expects online sales to soar next year as it focuses more heavily on digital
Walmart is all about online, anticipating digital sales next fiscal year will rise about 40% and that it will double the number of U.S. curbside locations for online grocery shoppers at its stores.
But the world’s largest retailer continues to scale back new store growth in the U.S., with plans to open only 25 in its fiscal year 2019, which ends January 2019. That compares with opening 230 new U.S. stores during fiscal 2016.
The retail behemoth is predicting net sales growth at or above 3%, driven by online sales and growth from existing stores for the next fiscal year.
“No doubt we are in a transformational period of history,” said Doug McMillon, CEO of Walmart Stores Incorporated, to investors at an annual meeting in Bentonville, Arkansas Tuesday morning. “Our future is looking more digital.”
The retailer is upping its digital game to take on Amazon.com and more traditional rivals such as Target. The company paid more than $3 billion for the online retailer Jet last year to speed its evolution. It’s been acquiring smaller players like ModCloth, Moosejaw and Bonobos. It’s also deploying digital kiosks called Pickup Towers at a hundred of its stores which spit out products bought on Walmart.com. The company has fast expanded the number of U.S. stores that allow online grocery shoppers to pick up orders at the curb. Currently 1,000 U.S. locations are participating.
The company went live with voice-activated shopping with Google in answer to Amazon’s Alexa-powered Echo devices. It allows customers to shop for more than 2 million Walmart items via Google Assistant as well as Google Express and its app. Walmart announced its partnership with Google in August.
And starting next month, returns may be getting easier. Customers can scan goods they no longer want with a smartphone and drop them off at a customer service desk. Walmart said that would take 35 seconds or less. Returns right now take about four times that, not including any wait in line.
Earlier this year, Walmart revamped its shipping program and now offers free, two-day shipping for online orders of its most popular items with a minimum purchase order of $35.
But as Walmart moves into the digital space dominated by Amazon, Amazon is encroaching on the physical realm to win over more customers.
In August, Amazon closed on its $13.7 billion purchase of Whole Foods Market and quickly lowered prices on key products. It also cut a deal with Kohl’s that allows for the return of Amazon goods at stores in Los Angeles and Chicago, which are packaged and shipped out by workers there.
Moody’s lead retail analyst Charlie O’Shea said Walmart was giving shoppers a “compelling online alternative to Amazon” and views its online sales forecast as an “impressive goal, especially on the heels of the 30% (growth) outlined at the 2016 investor meeting, which at the time seemed aspirational.”
Walmart has increasingly linked its massive fleet of stores with online services, but the emphasis on expanding the number of stores it runs, at least in the near future, has ebbed. Walmart expects to open less than 15 SuperCenters and fewer than 10 Neighborhood Markets in the U.S. next year. It opened 40 SuperCenters this year and last fiscal year, it opened 60 SuperCenters.
“The redeployment of significant capital expenditure dollars from new stores in the U.S. to online improvements and store remodels, especially the 1,000 store increase in in-store grocery pick-up locations, will help Walmart maintain its market-leading position in the U.S. grocery segment,” O’Shea said.